The Tax Information Line will for the fourth year in a row insufficient by the Consumers for quality and service. The improvements needed to implement the service after parliamentary questions last year, to no avail yet.
The Tax and last year was put under more obligation to faster internal transfer specialist with difficult substantive questions. "In 60 percent of the calls we did indeed speak two people. But this approach raises no fruit because people did not often the right answer, "said Sandra de Jong of the Consumers' Association.
Rating: 4
Last year the director of the Tax Telephone promised further callers with more complex issues would be referred to external consultants. "But this was no time during the investigation." The BelastingTelefoon scored last year 4. This is well received half a point less than in 2014.
pity
Research by the online platform Belastingbutler.nl shows that Dutch ignorance are left in 2014 almost 2 billion euros to the Tax. A telephone team that helps people with the right information is also essential. "I had to do it sometimes with the employees," says editor-researcher Asha Stuivenwold of Consumer Guide. "Apparently, the system works from which the employees should get their answer is not enough to really help the customer on the phone right."
growth tax
The complexity of the report also explains the emergence of more and more tax, says Martijn Catz Tax Butler who runs an advice desk for three years with senior advisers. After them there was the online reporting program Bokkz. "There is a need. Because of the ambiguity of the declaration and the lack of tax knowledge of the average citizen, "said Catz. He calls the Tax a wolf in sheep's clothing. "By themselves they will never suggest tax benefits."
written
The Consumers' Association calls a tax consultant affiliated with the Tax Registry (RB), or the Dutch Association of Tax Advisers (NOB) is a good alternative. In addition, the federation recommends to appoint written questions. "Who BelastingTelefoon dare not trust the question in writing to a tax inspector. If there is something went wrong with the declaration, then you can show that you have inquired. "
Source: http://www.metronieuws.nl/ by Anne-Fleur Pel Photo: Reuters
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