NS does not intend to pay travelers claim

"I respect the needs of travelers and go serious with them in conversation, but no, we do not feel called to say now: we expect some time off."

That said NS CEO Roger van Boxtel Tuesday at the announcement of the new strategy for the next three years. Most of these plans leaked out on Monday.

Consumers Claim demands on behalf of more than 8,500 train passengers money from the rail carrier for the inconvenience they encounter the overcrowded trains during rush hour.According to the organization, the commuter entitled to compensation of at least 50 percent of the expenses until the problem is resolved. The counter is now ticking at over 5 million.

INVESTING MORE

NS on Tuesday announced to invest over the next few years more than 3 billion euros. 2.5 billion will go to renovating and expanding the train fleet and 300 million to improve travel information, wifi on trains and new payment methods. Still used 300 million for facilities at stations, such as parking and kiosks, improved.

ACCOUNT DIRECTOR

On Monday it was announced that NS shops at stations other than the station kiosks and living rooms, is shedding. It is not a core function of the carrier. NS will continue to be involved with the things that go on sale. "We'll keep control on the quality of the stores and supply at the station," Van Boxtel said. "We think this is important, because we see that it pays off in customer appreciation. It is not important who operates the store, but if they stick to the rules. It should be neat, hygienic and safe. We will continue to monitor. "

In NS there were ten years ago hardly find parties who wanted to undertake at the station, but that is now different.

Source: http://www.metronieuws.nl/ by Anne-Fleur Pel Photo: Reuters